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LifeSkills - 0800 62 26 536

Progressions UK - 0800 62 26 536
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INTERMEDIATE AND ADVANCED APPRENTICESHIP IN CUSTOMER SERVICE

Do you already work or want to work in Customer Service - face-to-face or over the phone - this could be a great opportunity for you.

As a customer service apprentice, you’ll need clear and up-to-date knowledge of your organisation’s products and services and be able to communicate with all sorts of people.

Duties will vary between sectors, but in most cases you’ll be making sure that customers are dealt with in a positive, reliable and pleasant way – whether that’s by offering advice, answering questions or handling complaints.

You can start on an Intermediate (level 2) or Advanced (level 3) Apprenticeship, depending on your job role and experience. To achieve your Apprenticeship you will work towards a framework of qualifications including, competence and knowledge elements as well maths and English (up to Level 2).

You'll work with a Learning Advisor to put together a programme that fits in with your job, to develop the skills you already have and learn new ones. All of which helps you to do your job even better and be ready to go further in your career.

All of your training takes place at work, and your Learning Advisor will visit you to give support, guidance and see how you are putting your new skills into practise

Additional off the job workshops are arranged when required at the nearest LifeSkills Training Centre.

16 - 23 Apprenticeships are available in South and West Yorkshire

If you're not currently working, we'll find you an employer as part of our commitment to help more young people access apprenticeships.

To find out more, call us on 0800 62 26 471 or send us an email.

“In a very short time we've built a great rapport with LifeSkills. Every member of the team finds them approachable and friendly, yet professional. It's great knowing that staff can raise questions on a one-on-one basis or in the group sessions they've set up.”