Information, Advice and Guidance
Here at LifeSkills we want to provide all our customers with the highest quality training and development solutions.
But we don't stop there.
We believe it's vital to give information, advice and guidance to support any training we do. So we do our very best to make sure clients and learners can easily access impartial and confidential information and advice on our services.
We have the Matrix Quality Standard for information, advice and guidance (IAG) and adhere to the general principles issued by the National IAG Board.
We aim to provide up-to-date, accurate and complete information on all of our training courses.
Core information given, where appropriate, includes:
- Pre-entry qualifications and previous knowledge/experience
- Course objectives and outcomes
- Course delivery and learning method
- Qualifications on completion and progression opportunities
- Relevant timeframes, including hours of attendance
We also provide customers with information on other training and career development options where it's deemed appropriate. To help them make the best decision, we'll sometimes direct them to alternative information sources for advice or guidance.
Equality and Diversity
We're proud to welcome learners from a wide range of communities, regardless of age, ethnic origin, disability, gender, marital status, sexual orientation, background or religion. We were one of the first companies to achieve the Investors in Diversity award in the UK last year.
Feedback, Compliments, Complaints and Comments
We learn from those who learn with us. So we ask for feedback from clients and learners on the services we deliver. This feedback is reviewed by management and, if necessary, responded to as quickly as possible.
We also collate, review and analyse this feedback as part of our continuous quality improvement process. This includes a procedure to ensure any comments or complaints are dealt with confidentially, fully and fairly. You'll find our Complaints Policy at the bottom of this page.
Confidentiality and Data Protection Act
We comply with the provisions of the Data Protection Act 1998. In order to provide a quality service and respond to clients efficiently we hold records of client / learner information. Information is kept securely with access restricted to authorised staff only. No information about individuals will be passed to a third party without the express consent of the person. If information has to be provided to funding bodies or examination bodies' individuals will be informed in these instances.
Any information held by us on an individual may be accessed by them and this information is not held any longer than is necessary for the specified purpose in line with specific requirements.